Customer Service

When you're looking to buy chicks online for your farm or chicken business, we understand that the process can be confusing. At Freedom Ranger Hatchery, we want to make sure that you know exactly what you're getting when you order chicks online.

We offer excellent free-range egg layers, as well as fantastic free-range meat birds—our hatchery located in Lancaster, PA, has just what you need. Here are the answers to a few common questions we receive and how we plan to help you navigate the ordering process.

Ordering Chicks

Let us take the stress out of ordering chicks online. We know your chicken breeds and hatching eggs are important to you, and they're important to us as well. If you don't see your question answered here, don't hesitate to reach out to us with any inquiries.

How do I place an order?
You can place your order on our products page or by calling us at (717) 336-4878. We'll be happy to help you with all of your ordering needs!

What payment methods do you accept?
We accept Visa, MasterCard, and Discover.

Can I pay by check or money order?
You can send payment in advance by check or money order. But first, you must call us at (717) 336-4878 to get a complete quote before sending your payment. Checks may take one to two weeks to clear.

Shipping & Delivery

Here at Freedom Ranger Hatchery, we take the utmost care when shipping your chickens. When you buy chicks online, it doesn't have to be stressful! With Freedom Range Hatchery, we take the hassle out of ordering chicks and make the process easy. Here are a few answers to your most commonly asked questions, but if you still have more question, feel free to contact us!

How do you ship?
We ship all orders by USPS Priority Mail. We can ship Express if you prefer, but the shipping cost will be higher.

Shipping chicken chicks

How is shipping calculated?
Shipping is based on the actual weight and shipping zone. You can find the exact shipping cost by looking at our shipping chart. Unlike some hatcheries, we don't include shipping in the costs of our chicks, so you get the advantage of not having to pay more than your actual zone cost for shipping.

When will my chicks ship?
We ship every Monday and Tuesday unless a holiday interferes. Hillside Hatchery hatches on Wednesdays and follows the same shipping policies. Please specify the week you prefer your chicks to be delivered. It takes three weeks for a chick to hatch, so it is best to order at least four weeks in advance. You can order the day of hatch if those chicks are still available, but ordering in advanced is recommended. We are sold out certain weeks, so make sure you check on our website for the next available ship date.

How can I track my order?
If we have your email address, we will send you a tracking number when we generate the postage. It is actually a delivery confirmation number, which most times isn't updated until the shipment arrives at your post office.

Do you ship out of the country?
No, you must have a United States Postal Zip Code for us to ship chicks to you. We do ship to Hawaii, but it must be by Priority Mail. If you're in Canada and want to cross the border to get your chicks, we can ship them to a U.S. Post Office and help procure the import permits needed to take them into Canada. This service incurs an additional charge.

What does the term STRAIGHT RUN mean?
The term straight run means the males and females are not separated. Generally, an order of 100 will have 50 males and 50 females. Normally we ship a straight run, but there is no guarantee you will receive 50 males and 50 females.

Shipping baby chicks

How long will it take before I receive my chicks?
It takes 1-3 days for delivery by Priority Mail. Your chicks will survive for 72 hours on the remaining egg yolk without additional food or water. Most parts of the U.S. receive their chicks within two to three days after shipping. We cannot control the Post Office shipments. We include your phone number on the package so the Post Office can call you when your chicks arrive, but it may be a good idea to notify your Post Office in advance.

Do you replace chicks that happen to die in the shipment?
We guarantee the chicks will arrive alive. We will replace them as long as there are enough chicks to make the shipment safely. Generally, if your loss is only a couple of chicks, we will credit your account.

Ready to Get Started? Buy Chicks Online Now!

Freedom Ranger is proud to offer baby chicks, hatching eggs, and ducks for sale. Browse our full catalog of chicken breeds online. And, if you have any questions about the ordering process, chickens, hatching, or anything else related to the care of your birds, please contact us! We'll be happy to answer all your questions to make you feel comfortable with your order.